What is an AVS mismatch?

If you are paying by credit card and it's getting declined and you know you have money in the bank, the reason it's most likely not working is due to an AVS mismatch. AVS stands for Address Verification Service.

When you submit a payment via credit card, it checks that your address on file with us matches the one you have on file with your bank. In the event it doesn't match, it will decline your transaction.

AVS checking is done for fraud protection services, if someone were to get a hold of your credit card, they would need to know your address as well in order to successfully use your card. 

If you feel that your address is not the same, please update your address information within the customer portal and re-submit payment. If it's still not going through after the address change, please contact us and we'll be glad to assist further.

Was this answer helpful?

Also Read

How do I cancel my account?

Before cancelling please consider your reasons. If you have a billing or support issue we can...

Why do I have to Verify my New Order?

We carefully evaluate new accounts to determine high risk orders. Please do not take it...

Past Due Invoices

We allow 7 days to pay any past due invoices. If not paid within the seven days your account...

Where do I go??? cPanel or Client Area?

Where do I go to do ???? Do I need to go to my Client Area or my cPanel?? Sometimes it is hard to...

Do I have to pay VAT?

All prices listed on Brontobytes.com are excluding EU 19% VAT./p> Customers outside the...