Knowledge base

Free Domain

Free SSL Certificates

Backups Backups Backups!

We understand how important it is to have backups for your website(s) and data as we also back up our own websites and data.

Any Brontobytes Web Hosting or Business Hosting plan that you choose includes free daily, weekly, and monthly backups.

We include both local on-site and Acronis Backup cloud off-site backups to ensure that, no matter what happens to our server, your websites will be safely backed up.

You can also create your own backups in cPanel and download them to your computer for safekeeping.

Brontobytes also restores your website for free!

Taking care of your data

Having the right security for your website(s) and data is crucial.

Any Brontobytes Web Hosting or Business Hosting plan that you choose includes free DDoS protection, firewall protection, malware & virus scanning, and automatic IP blocking to keep the bad guys and hackers out.

You can also manually block IP addresses in your own cPanel.

Brontobytes often offers promotions, coupons and special offers to customers during their initial term. Please note that special offers are limited-time promotional prices that are available to new customers and are valid for the Initial Term only, and not for successive or renewal periods.

Promotional rates apply to Web & Business Hosting, SSD VPS Servers, Cloud Servers, Email Hosting at different rates and will automatically renew after the initial term at their regular corresponding rate. Promotions and rates are subject to change, at our discretion.

VAT is not included in our advertised price and will be charged separately and itemized on invoices and billing information. For more information, please refer to the "Do I have to pay VAT?" knowledge base article.

Faster & better optimised

Business Hosting plans have more liberated server resources compared to Web Hosting plans, which give your website the means to accept way more simultaneous traffic while being much faster than Web Hosting plans, even if you have a heavy website. Great for eCommerce!

The higher your plan, the more server resources.

This includes:

- CPU Speed
- Memory (RAM)
- I/O
- IOPS
- EP
- NPROC

PHP-FPM

Get faster PHP performance compared to our Web Hosting plans. These Business Hosting plans include PHP-FPM optimisation for faster PHP performance. This means that your website will perform even faster.

Note: If a website overuses resources, such as when using heavy scripts or bad coding, and causes crashes, PHP-FPM will be disabled for that account.

Depending on your plan (see below), you can send a certain number of emails per hour using our server's email system, whether transactional or newsletter emails. Make sure to set up any software that you have to respect that limit or your emails will delay.

It is still important to limit how many you send per hour as certain providers like Yahoo and Gmail may not accept receiving many emails simultaneously. Be sure to verify how many emails per hour/day are allowed by other providers.

Follow anti-spam best practices.

No spam and/or unsolicited emails allowed at any time.

Web Hosting plans

Economy Plan: 150 emails per hour (3,600/day).
Deluxe Plan: 300 emails per hour (7,200/day).
Ultimate Plan: 5000 emails per hour (12,000/day).

Business Hosting plans

Prime Plan: 1500 emails per hour (36,000/day).
Premium Plan: 3000 emails per hour (72,000/day).
Enterprise Plan: 5000 emails per hour (120,000/day).

Our money back guarantee takes all the pressure out of your hosting decision. We’re confident that once you take our services for a spin, you will be here to stay.

If your SSD VPS hosting server experience isn’t everything you hoped it would be or if you are not fully satisfied for any reason, we will give you a refund right away for the unused days left in that month. This means that if you are a new client and you have used our VPS for 5 days out of your first month with us, and then request a cancellation, we would refund the amount equal to the remaining days of that month, e.g., ~25 days.

In this business, our clients come first and we strive for your happiness!

We guarantee that our network, data centre HVAC, and power will be functioning 99.9992% (for web hosting) and 99.9% (for VPS hosting) of the time on any given month, with the following exceptions:

• Any period prior to the problem being reported by you to our support team.
• Scheduled maintenance windows and emergency maintenance windows.
• Planned migrations.
• Server shutdown due to account suspension.
• Factors outside our control such as force majeure events (e.g. earthquake, fire, flood, etc.), failures of our upstream providers or of your Internet Service Provider.
• Software running with your virtual servers.
• Actions of third parties, such as server compromises, denial of service attacks and viruses.
• Violations of our Acceptable Usage Policy.
• User activity errors.

If Brontobytes fails to meet the guarantee stated above, you can then claim for a credit of the following value:

Two times (2x) the pro-rated rental for the downtime of the affected services, beyond the 99.9992% uptime guarantee. This will not exceed 100% of the monthly rental charge for the affected services in any given month.

Please note that disk size downgrade will not be available for Windows and FreeBSD servers.