Knowledge base

Brontobytes often offers promotions, coupons and special offers to customers during their initial term. Please note that special offers are limited-time promotional prices that are available to new customers and are valid for the Initial Term only, and not for successive or renewal periods. Promotional rates apply to Web Hosting, SSD VPS Servers, Cloud Servers, Email Hosting and will automatically renew after initial term at regular rate.

VAT is not included in our advertised price and will be charged separately and itemized on invoices and billing information. For more information, please refer to the "Do I have to pay VAT?" knowledgebase article.

Our 30 day money back guarantee takes all the pressure out of your hosting decision. We’re confident that once you take our services for a spin, you will be here to stay.

If your SSD VPS hosting server experience isn’t everything you hoped it would be or if you are not fully satisfied for any reason within 30 days of service, we will give you a refund right away.

In this business our clients come first and we strive for your happiness!

We guarantee that our network, data centre HVAC, and power will be functioning 99.9% of the time on any given month, with the following exceptions:

• Any period prior to the problem being reported by you to our support team.
• Scheduled maintenance windows and emergency maintenance windows.
• Planned migrations.
• Server shutdown due to account suspension.
• Factors outside our control such as force majeure events (e.g. earthquake, fire, flood, etc.), failures of our upstream providers or of your Internet Service Provider.
• Software running with your virtual servers.
• Actions of third parties, such as server compromises, denial of service attacks and viruses.
• Violations of our Acceptable Usage Policy.
• User activity errors.

If Brontobytes fails to meet the guarantee stated above, you can then claim for a credit of the following value:

Two times (2x) the pro-rated rental for the downtime of the affected services, beyond the 99.9% uptime guarantee. This will not exceed 100% of the monthly rental charge for the affected services in any given month.

Please note that disk size downgrade will not be available for Windows and FreeBSD servers.