Trace an Email Address

How to trace an email address in Cpanel. This feature allows you to view how the mail server will treat a message when sending to or delivering to a specific address. This tutorial will assume that you are logged into your cPanel. If you are having trouble doing that, please see the tutorial named "How to Login to cPanel".

On the main page of your cPanel, scroll down to the Mail section, and click on the icon named Email Delivery Route. This will take you to a screen where you can test any email address by tracing it's route from this server. This tool is especially handy if you are having trouble sending an email to a specific address. You can check to see where the problem might be.

Enter an email address in the box, and click on Show Route. That's it...the route of the address is now shown. From your cPanel, you can look for problems. You can see if a problem is with your server, or on the other end where the destination email address is located. Click the Go Back, and then the HOME in the upper left corner to return to the cPanel main page.

This is the end of the tutorial. You now know how to check an email address by performing a trace from within your cPanel.

You can now exit cPanel by closing your browser, or by using the Logout button in the upper right corner. Remember, if you are using a public computer, ALWAYS Logout of cPanel before closing due to security reasons.


Was this answer helpful?

Also Read

POP3 Email Settings

You can download an automatic configuration file from cPanel 's Email settings page or you can do...

Create Auto Responders

How to create auto responders in cPanel. You can use auto responders to send a message back...

Using Index Manager

This tutorial will teach about using the Index Manager. The Index Manager allows you to customize...

Create Addon Domains

How to use and create an Addon domain in cPanel. An Add-on domain is a separate domain from the...

Email Troubleshooting

Email Troubleshooting to get your mail working:    * Make sure your user name and...