Communication, whether internal or external, is crucial for all types of businesses; customers should be able to reach the business, and employees should be able to talk to each other and collaborate easily. VoIP uses an internet connection to enable communication, removing the need for older equipment and reducing the cost of switching over to the new protocol. VoIP makes sense for small businesses that require a robust communication option and here are the reasons why.
Improved Call Quality
There is nothing more frustrating for your customers and your employees than repeating the same thing over and over because the call quality is poor. When it was initially introduced, VoIP did not have the best call quality. However, the use of modern audio codecs has changed this. These codecs have vastly improved call quality such that VoIP now sounds better than landlines and is also on a par with modern phone communications, and even surpasses it in some instances.
Convenience and Ease of Use
When using older landline and call exchange systems, businesses had to hire and rely on IT support staff to ensure the lines we always up. Things were not as easy as this though because diagnosing the issue and then correcting it was often time-consuming and very costly.
VoIP has eliminated all these issues because everything is handled by another party. Since VoIP is mostly cloud-based, it is easy to get the necessary support a business needs in case its line goes down. In many cases, failures stem from internet connection issues that businesses can diagnose and correct easily.
Many business owners say that VoIP is also easier to use than landlines. VoIP follows the same principles and user designs we are already used to on our phones and so there is no learning curve. It takes about five minutes to get set up, familiarize oneself with the system, add contacts and start making calls.
Most VoIP services have moved to the cloud, removing the need to install expensive equipment to take advantage of all the benefits the technology offers. Companies do not need to run expensive wiring or buy special equipment as they can just use the equipment that they already have to connect to their cloud VoIP service. Additionally, smaller businesses that cannot afford to do not have to hire IT specialists to install the required systems, maintain and upgrade them.
Businesses can also get in touch with VoIP services providers to enable VoIP on the devices their employees already have. For example, getting iPhone VoIP is as easy as installing an app, signing into the account, and using the service. OpenPhone is a great option for businesses that want the simplicity and cost savings that come with using iPhone VoIP. They provide VoIP apps and software that work on all major platforms so you can add your business numbers to all existing devices. OpenPhone also enables group messaging, call forwarding, texting, and call routing for all kinds of businesses.
With a landline or even a smartphone, businesses are forced to stick to a single phone number. To add more numbers, a business would have to invest in more SIM cards or mobile devices. Things are very different when you switch to VoIP. Since the service is cloud-based, you can add as many numbers as you wish. This is a major advantage for growing businesses that keep hiring and that need all their employees to be connected at all times.
Businesses can also give their employees business numbers and have them add those to their mobile devices. All it takes is an app and the corresponding number.
There are a lot of services providers who allow customers to port their numbers over to other service providers. However, this process is often tedious and time-consuming. VoIP service providers make portability very easy. Businesses can add their business and employee numbers to their VoIP service easily, with the service provider often doing the porting on the business’s behalf. Even in cases where the business would have to add or port the numbers themselves, the process is relatively easy.
There are numerous businesses where the employees work in remote locations or outside the business premises. VoIP allows these employees to go anywhere they want and still be reachable through their mobile devices. This can be incredibly useful in cases where a mobile service provider’s network is too poor in a certain location to allow for proper communication.
A customer does not know that the person they are calling is not in the office because the call will go through and ring as it otherwise would.
For businesses with many employees, those that keep hiring and those that need to reach their employees no matter where they are, VoIP is an excellent option. VoIP also comes with numerous benefits including cost reduction, easy number porting, call forwarding, and many others.