Why do I have to Verify my New Order?

We carefully evaluate new accounts to determine high risk orders. Please do not take it personally if you are asked to verify a new account as you may have been selected randomly.

Please provide the requested information at your earliest convenience to ensure that your account is set up as soon as possible. This is a one-time task and will not be required for any future purchase or renewal.

How to Verify a New Account

You can submit a ticket to our Billing department with a scanned copy of the following items:

  • A photo ID such as a passport or driver license
  • The credit card that was used on your account purchase (assuming you purchased a hosting account with a credit card). You may censor all but the last 4 digits of the credit card number for your protection, but please ensure the name and expiration date are legible.

Please provide us with the above requested information at your earliest convenience to ensure that your account with Brontobytes is set up as soon as possible. We apologize for any inconveniences that may result from this process.

Some signups may be subject to additional verification to ensure the credit card holder or PayPal account owner has authorized the purchase. This additional verification is done for your protection. If additional verification is necessary, we will contact you via email with further instructions.

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