Articles

 Do I have to pay VAT?

The below previously applied but as of August 14, 2020, no VAT/TAX is collected.   Previous...

 How do I cancel domain renewal?

If you no longer need your domain name, then all you want to do is disable auto-renew, if it is...

 How do I cancel my account and services?

Before cancelling, please consider the following. If you have a billing or support issue that we...

 How do I make a payment?

Brontobytes' Account Management system (Client Area) allows to check your account status, billing...

 Past Due Invoices

We allow 7 days to pay any past due invoices. If not paid within the seven days, your account...

 What is an AVS mismatch?

If you are paying by credit card and it's getting declined and you know you have money in the...

 Where do I go? cPanel or Client Area?

Where do I go to do a certain function.. Do I need to go to my Client Area or my...

 Why do I have to Verify my New Order?

We carefully evaluate new accounts to determine high risk orders. Please do not take it...